Refund Policy

Digital products are non-refundable

All digital products sold through TerraLink — including templates, checklists, guides, calculators and bundles available in theResourcessection — are delivered electronically. Because access to these files is provided immediately after purchase, all sales are final and non-refundable once a download link or access has been issued.

Limited exceptions

We will review a refund request only in the following situations:

• Duplicate purchases — you were charged more than once for the same product in error.
• Inaccessible files — the download file is missing, corrupted, or cannot be opened and we are unable to provide a working replacement.
• Billing errors — you were charged an incorrect amount or for a product you did not purchase.

What isn't refundable

We cannot offer refunds for change of mind, lack of need, perceived usefulness of the content, compatibility with third-party software, or any reason after a file has been successfully downloaded or accessed.

How to request a review

If your situation falls within the limited exceptions above, contact us within 7 days of purchase with your order details and a short description of the issue. Approved refunds are returned to the original payment method within 5–10 business days.

Acceptance

By completing a digital product purchase on TerraLink you confirm that you have read and agree to this Refund Policy.